Prices: All prices are subject to change without notice.
Scheduling: We recommend you schedule your next service prior to leaving Charles Scott to ensure the best appointment time that works for your schedule.
Appointments: Please plan to arrive 15–20 minutes before your scheduled service to allow for check-in and service preparation. If arriving late for your appointment, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. The full service price may be applied.
Cancellations: The staff earn their wages by reserving time for our clients, and we make every effort to schedule enough time for each client’s needs. In order to keep this schedule policy working, any cancellation received less than 4 hours in advance will be charged 50% of the full service price. No-shows will be charged 100% of the full service price. A major credit card or gift card is necessary to reserve time for multi-service, group and bridal appointments as well.
Premium Hair Services Booking and Cancellation Policy: The following Premium Hair Services will require a consultation and a credit card on file at the time of booking the appointment. Any cancellation of these Premium Hair Services received less than 12 hours in advance will be charged 50% of the full service price to the credit card on file. No-shows will be charged 100% of the full service price to the credit card on file.
Staff Selection/Changes: If you feel you would be more comfortable or better served by another staff member, or if you’d just like to get a fresh point of view, please let us know.
Credit Cards: We accept Mastercard, Visa, Discover and American Express.
Gift Cards: Gift cards are not refundable and cannot be redeemed for cash or gratuities. Gift cards expire two (2) years from the purchase date. Please visit the gift card page for more details.
Suggestions: We’re always open to yours. Please let us know how we may serve you better.
For Your Protection: We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories. Please keep all valuables with you during your appointment. On spa days, please leave your jewelry at home. We also ask that you change into the smock provided for protection of your clothing.
Cell Phones: In order to maintain the tranquility of your surroundings, cell phones must be turned off during your spa visit.
Children: The Spa is an adult only area. In consideration for other clients, children are not permitted in the spa area. When in the salon area, please keep children with you at all times for their safety.
Service Satisfaction: In the event that you are not satisfied with your service, we ask you to please contact us and schedule a redo of your service within 10 days of your service visit.
Product Return Policy: We will issue a full refund on products unused and returned within 14 days of purchase.
Delivery Policy: Gift cards can be purchased for immediate purchase and prompt delivery via email/website download. Gift cards can also either be mailed directly to the recipient or purchaser via US mail service. Please allow 24 to 48 hours for processing and 5 to 7 business days for shipping.
The only personal information we collect is name, street and email address, telephone number, and credit card information. We use the personal information collected from you to process orders. Such personal information is not used for any other purpose and is not shared.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put into place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under 13 to provide information to us. You can correct factual errors in your personally identifiable information by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. In the unlikely event any of the personal information you supply us online is misused, you may redress these issues by contacting us directly at 440-333-7994 or 440-899-1957.